Job Description

Overall Job Objective



$46,645 to $68,235 and $58,296 to $85,232
  1. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to
  2. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.
  3. Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.
An Airport Information Specialist provides and/or supervises the provision of information services at Los Angeles World Airports; plans, organizes and coordinates special events for the Department; and does related work.


1. Current employment with the City of Los Angeles; and
2. 2,080 hours of paid experience as an Airport Guide II; or
3. 4,160 hours of paid experience as an Airport Guide I or Airport Information Aide.
  1. Applicants may use their experience gained as an Airport Guide II to satisfy the conditions stated under requirement #3.
  2. A valid California driver's license is required. Applicants will be disqualified and not eligible for appointment to these positions if their record for the past 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major violation (such as DUI).


Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at
Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.
Applications must be received by THURSDAY, FEBRUARY 21, 2019.


Examination Weights: 

Essay . . . . . . . . . . . Advisory
Interview . . . . . . . . . . . 100%


The examination will consist entirely of an evaluation of professional and personal qualifications by interview. In the interview, emphasis may be placed on the candidate's knowledge of: the history, policies, developments, objectives, facilities, and functions of Los Angeles World Airports (LAWA), including air transportation; the physical layout and functions of various installations at LAWA, including those of tenants and concessionaires; the regulations concerning domestic and international air travel; pertinent City and Personnel Department rules, policies and procedures, including Equal Employment Opportunity (EEO) and Memoranda of Understanding (MOUs) as they relate to subordinate employees; fundamental principles and practices of supervision, including assigning, motivating, training counseling, disciplining, commending, and evaluating the work of subordinates; and the ability to direct and coordinate the work of groups of employees engaged in a variety of airport activities; maintain records, make reports, and handle administrative details and problems; read and understand materials pertinent to airport operations sufficient to apply department rules; communicate orally in a clear, concise and effective manner; deal tactfully, persuasively, and effectively with individuals and groups from diverse backgrounds; use independent judgment sufficient to handle various types of confrontations and conflicts; and other necessary skills, knowledge, and abilities.
Candidates will be notified by e-mail of the date, time, and location of the interview, which will be held in Los Angeles. It is anticipated that the interviews will begin during the period of APRIL 15, 2019 to APRIL 26, 2019.
Prior to the interview, applicants will be required to prepare some written material related to the duties and responsibilities of an Airport Information Specialist. This essay material will not be separately scored, but will be presented to the interview board for discussion with the candidate and for consideration in the overall evaluation of the candidate. Please note that applicants must complete the advisory essay and meet minimum qualifications as stated on this bulletin in order to be considered further in the examination process.
The advisory essay will be administered on-line. Applicants invited to participate in the examination will receive an e-mail from the City of Los Angeles outlining the specific steps needed to complete the on-line advisory essay. Applicants will be required to complete the on-line advisory essay between MARCH 4, 2019 and MARCH 11, 2019. Additional instructions will be sent via e-mail. Applicants who fail to complete the advisory essay as instructed may be disqualified.
  1. This examination is based on a validation study.
  2. As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at
  3. Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on the bulletin.
  4. A final average score of 70% is required to be placed on the eligible list.
  5. You must have received a regular appointment to a City position or be on a reserve list to file on a promotional basis.
  6. In conjunction with Civil Services Rules, applicants who are current eligible City employees or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open candidates.
  7. The promotional list will ordinarily be used ahead of the open competitive list. However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding seniority credit at the rate of 0.25 of a point for each year of continuous classified City service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates.
  8. In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.
If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers.
The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome.
For additional information and FAQs regarding the City's hiring process, please go to:

Application Instructions

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