Job: COMMERCIAL FIELD SUPERVISOR 1603

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Posted: 03/10/2017

Job Status: Full Time

Job Reference #: 1608777

Job Description


This listing closes on 12/29/2016 at 11:59 PM Pacific Time (US & Canada).


Salary


$86,025.00 - $106,884.00 Annually

Location CITY OF LOS ANGELES, CA


CITY OF LOS ANGELES, CA


Job Type


FULL-TIME

Department


DWP - Power


Job Number


1603 P 2016/12/16

Closing date and time


12/29/2016 at 11:59 PM Pacific Time (US & Canada); Tijuana


DUTIES
ANNUAL SALARY

$86,025 to $106,884

NOTES:

  • Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.
  • The current salary range is subject to change. You may confirm the starting salary with the hiring department before accepting a job offer.
  • For information regarding reciprocity between City of Los Angeles departments and LADWP, go to: http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf.
  • DUTIES

    A Commercial Field Supervisor assigns, reviews, and evaluates the work of a group of employees engaged in field activities including meter reading, bill collection, turning on and off of water and electrical services, inspection and investigation of water and electrical services, investigation of theft of water and electric services, or employee training and quality assurance activities; applies sound supervisory principles and techniques in building and maintaining an effective work force; interacts with customers in an effort to resolve complex issues; promotes, develops, and enforces safe work practices; and fulfills equal employment opportunity responsibilities.

    REQUIREMENT(S)/MINIMUM QUALIFICATION(S)
  • Two years of full-time paid experience as a Senior Commercial Field Representative with the City of Los Angeles; or
  • Two years of full-time paid experience as a Commercial Service Supervisor with the City of Los Angeles.
  • PROCESS NOTES
  • Applicants who lack six months or less of the required experience may file for this examination. However, they cannot be appointed until the full experience requirement is met.
  • A valid California driver's license is required. Applicants will be disqualified and not eligible for hire if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI).
  • Commercial Field Supervisors may be required to utilize their personal vehicle in the performance of their duties.
  • Some positions may direct and oversee the operations of field and service center staff in the Owens Valley/Bishop office.

  • WHERE TO APPLY & APPLICATION DEADLINE
    Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the Apply icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity/promotionaljobs for Promotional Examinations.

    NOTE:

    Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.

    APPLICATION DEADLINE

    Applications must be received by THURSDAY, DECEMBER 29, 2016.

    SELECTION PROCESS
    After meeting minimum qualifications, candidates will be scheduled for the following:

    Examination Weight: Essay - Advisory
    Interview - 100%

    Your examination score will be based entirely on the interview. In the interview, emphasis may be placed on the candidate's experience, training, professional development and personal qualifications necessary to perform the duties of a Commercial Field Supervisor, and the knowledge of: electrical principles, including the ways by which electricity is transmitted; overhead and underground electrical connections; different types of water services available to customers; potential reasons for customers' excessively high or low water or electrical usage; the Department of Water and Power rules and regulations pertaining to the application of rates for water and electricity; procedures used to handle collection of payments from delinquent customer accounts; the Department of Water and Power rules and regulations pertaining to meter reader activities and field service and investigation activities; methods and procedures used to turn water and electric services on or off; the procedures followed in accepting customers' service applications and deposits for electric and water services; the Customer Care and Billing System (CCB); supervisory principles and practices including discipline, Equal Employment Opportunity and the Memoranda of Understanding; methods and procedures used to ensure safe working conditions for subordinate field personnel; DWP's Working Rules; the ability to: read and interpret water and electric meters; communicate in writing in a clear and effective manner using principles of proper English usage, punctuation, spelling, and grammar; communicate orally in a clear and effective manner for the purpose of conveying information or persuading others to adopt a specific opinion or course of action; deal tactfully and effectively with coworkers, recognized employee representatives, and the public; and other necessary skills, knowledge, and abilities.

    Candidates will be required to prepare some written material on a topic related to the duties and responsibilities of a Commercial Field Supervisor. This essay material will not be scored separately, but will be presented to the interview panel for discussion with each candidate and for consideration in the overall evaluation of the candidate. Candidates who fail to complete the advisory writing session may be disqualified. Candidates may anticipate that PCs (personal computers) will be made available to type their writing exercise responses.

    Candidates will be notified later by e-mail of the date, time and location of the interview, which will be held in Los Angeles. It is anticipated that the interviews will begin during the period of FEBRUARY 13, 2017 to FEBRUARY 24, 2017.

    NOTES:
  • This examination is based on a validation study.
  • As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf.
  • Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.
  • Seniority credit at the rate of 0.25 of a point for each year of continuous service will be added to the weighted test score of each candidate.
  • A final average score of 70% is required to be placed on the eligible list.
  • You must have received a regular appointment to a City position or be on a reserve list to file on a promotional basis.
  • In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22 and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.
  • THIS EXAMINATION IS TO BE GIVEN ONLY
    ON AN INTERDEPARTMENTAL PROMOTIONAL BASIS


    The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome.

    There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees:

    http://per.lacity.org/bens/index.html

    01
    I UNDERSTAND that I am required to describe, IN DETAIL, my appropriate qualifying experience in the Work Experience Section of my application.I UNDERSTAND that, if qualifying with my City experience, that I MUST indicate my appropriate job classification in my work history and NOT ANY WORKING TITLE that I believe is designated to me.I UNDERSTAND that if I attach a resume and/or cover letter IN LIEU of completing the Work Experience Section, my application is INCOMPLETE and WILL NOT be considered for this examination, and my application WILL NOT be further processed.In addition to including my qualifying experience, I UNDERSTAND that I should list ALL jobs, STARTING WITH THE JOBS THAT WILL QUALIFY ME FOR THIS EXAMINATION regardless of duration, including part-time jobs, military service and any periods of unemployment during my entire work history.
    • I have read these statements to their entirety and understand them completely and to their fullest.


    02
    To be PROPERLY AND PROMPTLY notified of the status of my application, I UNDERSTAND that I MUST provide on my City application, the following information:-Working E-mail address-Telephone Number-Official social security numberI UNDERSTAND that I MUST provide a working email address on my application where I will receive notifications regarding the status of my application and the selection process.I UNDERSTAND that important information regarding the status of my application and the selection process will only be sent via E-MAIL to the email address I provided.I UNDERSTAND that it is MY RESPONSIBILITY to ensure that the email address I provided is a working email and that I will check my email regularly to ensure I receive any communication as it relates to the examination promptly.I UNDERSTAND that the City of Los Angeles Personnel Department is NOT RESPONSIBLE for any lost or redirected emails and that it is MY RESPONSIBILITY to add info@governmentjobs.com to my email contact list to avoid email notifications related to this examination from being classified as spam or junk mail.
    • I have read these statements to their fullest and will provide a working e-mail address on my application in order to receive status of my application regarding this examination.


    03
    I am currently:
    • A City of Los Angeles employee having received a regular appointment.
    • An exempt City of Los Angeles employee, but have civil service status.
    • An exempt City of Los Angeles employee without receiving civil service status.
    • A City of Los Angeles employee in a temporary training position.
    • A City of Los Angeles employee on a part-time basis.
    • On a regular reserve list for the City of Los Angeles.
    • Not employed with the City of Los Angeles.


    04
    I have full-time paid experience as a Commercial Field Representative with the City of Los Angeles.
    • This statement does not apply to me.
    • Between 0 and 8 months
    • Between 9 and 17 months
    • Between 18 and 23 months
    • 24 month or more


    05
    I have full-time paid experience as a Commercial Service Supervisor with the City of Los Angeles.
    • This statement does not apply to me.
    • Between 0 and 8 months
    • Between 9 and 17 months
    • Between 18 and 23 months
    • 24 months or more


    * Required Question


    Agency City of Los Angeles Phone 213-473-9311 Website http://per.lacity.org
    Address 700 East Temple Street, Room 100

    Los Angeles, California, 90012.

    Application Instructions

    Click below to apply via our online system, or feel free to apply in person at, 700 E. Temple St., Los Angeles, CA 90012.

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